FractureFlow AIProduct support
Support for FractureFlow AI. Contact the developer with a description of what happened.
Let’s work it out.
Include your device model, operating system version, app version and the steps that led to the issue. A screenshot can help—remove personal information first.
bleep.minted4c@icloud.com
Please do not send patient information, private documents, passwords or payment card details.
Before you contact us
The app is not behaving as expected
Close and reopen the app, check for an available update and note any error message. Avoid deleting an app that contains local work unless you have confirmed how to preserve it.
I need help with a purchase
Check that you are using the Apple account used for the purchase. If the app offers Restore Purchases, try it. Contact us with the product name and issue, without sending payment details.
I have a privacy question
Read the app-specific privacy information below or email the developer. Do not include sensitive content in your initial message.
Useful information
App privacy information Full privacy policyAbout the app
Is FractureFlow AI available to patients?
No. The app is not for patient self-triage or public distribution. Access is limited to invited clinicians and junior doctors evaluating the research MVP.
What AI techniques does FractureFlow AI use?
It uses deterministic red-flag escalation before retrieval, offline governed RAG over UK guidance chunks, recommendation validation, an optional LLM provider disabled by default, evaluation vignettes, and a separate X-ray detection research track with ensemble models and Grad-CAM.
Does the app diagnose fractures autonomously?
No. FractureFlow AI is clinical decision support. It does not replace clinician judgement, local Trust pathways, or radiology reporting.
Who can request access?
MIU, ED, orthopaedic triage and Virtual Fracture Clinic clinicians, plus junior doctors interested in testing the safety-before-RAG and fracture-detection research prototype, may request invite-only access.
Is this affiliated with the NHS?
No. FractureFlow AI is an independent research MVP. It is not affiliated with, endorsed by, or approved by the NHS, NICE, BOAST, or any hospital trust.